Welcome to the community!
I was able to locate your account using your community details and ran an initial test. It shows a possible line fault causing your home phone not to work.
We'd like to get your best contact number and preferred time tomorrow, we'll have one of our Technicians call you for further test and investigation.
We've seen that you have been in contact with one Technicians and the issue has been escalated to our Engineering Team for further test and investigation. Assessment may take 24hrs and updates will be provided via SMS or Phone call. Let us know should you require further assistance.