phone problem

[info21c]

Hi,

I can't use my phone. The phone has a no dial tone.

Thanks

deok yong lee

[Shane]

Hi @info21c,

Welcome to the community!
 

I was able to locate your account using your community details and ran an initial test. It shows a possible line fault causing your home phone not to work.
 

We'd like to get your best contact number and preferred time tomorrow, we'll have one of our Technicians call you for further test and investigation.

Regards,

[info21c]

Hello.

The technicians didn't call me today. When can yon contact me ?

[Shane]

Hi @info21c,

We'll arrange a call from one of our Technicians 12NN AEDST today. Make sure to keep your mobile available for the call and let us know how it will go.

Cheers!

[Shane]

Hi @info21c,

We've seen that you have been in contact with one Technicians and the issue has been escalated to our Engineering Team for further test and investigation. Assessment may take 24hrs and updates will be provided via SMS or Phone call. Let us know should you require further assistance.