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why does my phone drop out during calls? I am on NBN, no problem when using laptop.

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marianma80
Level 2

I have had NBN check and replace my modem a 2 months ago, but the phone keeps dropping out with 'check your internet conncection'.

 

Have to keep ringing people back when internet is reconnected.It happens with nearly every phone call after 15 minutes.

 

you can check my phone log

1 ACCEPTED SOLUTION

Accepted Solutions
marianma80
Level 2

resolved, plug to the modem was on 1.5amp when it needs to be at least 3amp to cater for power needs of the TPG modem. TPG sent me a new plug and haven't had the problem since. 

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1 REPLY 1
marianma80
Level 2

resolved, plug to the modem was on 1.5amp when it needs to be at least 3amp to cater for power needs of the TPG modem. TPG sent me a new plug and haven't had the problem since. 

View solution in original post