2,4 GHz channel speed drops

[LeeAl]

Hi All

I have an 2.5 year old archer vr1600v ver:1.1 modem. Twice in the last 2 weeks the 2.4 GHz channel has dropped to 2.5 Mbps while the 5 GHz remained at 49 Mbps. Rebooting the modem corrected the problem. However, if has dropped twice in 2 weeks is this an indication that the modem is on the way out?

If so does TPG sell preconfigured modems compatible with the VoIP VDSL/ADSL? I dont see them on the web page. I see officeworks sell TP-Link Archer VR2100V Router that has phone jacks. However, I dont see that model in the https://www.tpg.com.au/content/nbn-modem-guides support pages. 

To configure a new modem are the following instructions universal?

On the home screen, select Advanced and Operation Mode.
8. Select Wireless Router Mode.
9. Click Save; and the modem will reboot to save the changes.
10. Select Basic, then select Internet.
11. Select PPPoE as Connection Type.
12. Select PPPoE from Internet Connection Type.
13. Enter your TPG username and password.

Thanks Lee

[Anonymous]

Hi @LeeAl , we would like to take a look at your account to make sure that there is no underlying issue causing the problem before we recommend to replace the modem.

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community