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Huawei HG659 wifi issue

mankellyville
Level 2

Hi,

  Recently our Huawei HG659 started to have wifi connection issue. Some devices cannot connect wifi but some can. I have to restart the modem then only those devices can connect. But after a day or two this happens again. Is it related to firmware? The current details of the modem is 

Product type: HG659
Device ID: 00E0FC-J3N8W17527000065
Hardware version: VER.B
Software version: V100R001C216B013
Thank you.
Regards,
Hou
3 REPLIES 3
Shane
Moderator

Hi @mankellyville,

 

Welcome to the community!

 

Thanks for raising this to us, the Wi-Fi issue could be caused by wireless interference, we did an article that will guide you on how to improve the Wireless connection at your home, please see links below.

 

 

We requested a firmware upgrade for the modem/router, we'll provide an update on this thread when it becomes available.

 

Let us know how it will go.

 

 

Regards,

 

 

Hi,

  Recently our Huawei HG659 started to have wifi connection issue. Some devices cannot connect wifi but some can. I have to restart the modem then only those devices can connect. But after a day or two this happens again. Is it related to firmware? The current details of the modem is 

Product type:  HG659Device ID:  00E0FC-J3N8W17527000065Hardware version:  VER.BSoftware version:  V100R001C216B013Thank you.Regards,Hou
hoangc
Level 2

Hi TPG support,

I also have the same issues. Please advise how to update firmware

Product type: HG659
Device ID: 00E0FC-J3N8W16B29010214
Hardware version: VER.B
Software version: V100R001C216B111
Thanks,
 
Shane
Moderator

Hi @hoangc,

 

Welcome to the community!

 

Thanks for raising this to us, please shoot me a private message with your account details (Username/Customer ID together with the address on file) we will request a firmware upgrade to the modem/router.

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi TPG support,

I also have the same issues. Please advise how to update firmware

Product type:  HG659Device ID: 00E0FC-J3N8W16B29010214Hardware version:  VER.BSoftware version: V100R001C216B111Thanks,