Huawei HG659 wifi issue

[mankellyville]

Hi,

  Recently our Huawei HG659 started to have wifi connection issue. Some devices cannot connect wifi but some can. I have to restart the modem then only those devices can connect. But after a day or two this happens again. Is it related to firmware? The current details of the modem is 

Product type: HG659

Device ID: 00E0FC-J3N8W17527000065

Hardware version: VER.B

Software version: V100R001C216B013

Thank you.

Regards,

Hou

[Anonymous]

Hi @mankellyville,

Welcome to the community!

Thanks for raising this to us, the Wi-Fi issue could be caused by wireless interference, we did an article that will guide you on how to improve the Wireless connection at your home, please see links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

We requested a firmware upgrade for the modem/router, we'll provide an update on this thread when it becomes available.

Let us know how it will go.

Regards,

Hi,

  Recently our Huawei HG659 started to have wifi connection issue. Some devices cannot connect wifi but some can. I have to restart the modem then only those devices can connect. But after a day or two this happens again. Is it related to firmware? The current details of the modem is 

Product type:  HG659Device ID:  00E0FC-J3N8W17527000065Hardware version:  VER.BSoftware version:  V100R001C216B013Thank you.Regards,Hou

[hoangc]

Hi TPG support,

I also have the same issues. Please advise how to update firmware

Product type: HG659

Device ID: 00E0FC-J3N8W16B29010214

Hardware version: VER.B

Software version: V100R001C216B111

Thanks,

[Anonymous]

Hi @hoangc,

Welcome to the community!

Thanks for raising this to us, please shoot me a private message with your account details (Username/Customer ID together with the address on file) we will request a firmware upgrade to the modem/router.

How do I private message (PM) in the community

Regards,

Hi TPG support,

I also have the same issues. Please advise how to update firmware

Product type:  HG659Device ID: 00E0FC-J3N8W16B29010214Hardware version:  VER.BSoftware version: V100R001C216B111Thanks, 

[pnikakis]

Can I also get an update to the firmware as I also get issues with my modem all the time.

Product type:

HG659

Device ID:

00E0FC-J3N8W16B29001730

Hardware version:

VER.B

Software version:

V100R001C216B111

[Anonymous]

Hi @pnikakis,

I would love to help request a firmware upgrade for the modem/router please drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

Can I also get an update to the firmware as I also get issues with my modem all the time.

Product type:HG659Device ID:00E0FC-J3N8W16B29001730Hardware version:VER.BSoftware version:V100R001C216B111
 

[Anonymous]

Hi @pnikakis,

Thanks for the additional details. The firmware upgrade has been requested it may take 24-48hrs to commence, let me know should you require further assistance.

Regards,

Can I also get an update to the firmware as I also get issues with my modem all the time.

Product type:HG659Device ID:00E0FC-J3N8W16B29001730Hardware version:VER.BSoftware version:V100R001C216B111
 

[pnikakis]

We will update you once the firmware upgrade is completed.

Has this happened???

[Anonymous]

Hi @pnikakis , please be advised that your modem's firmware has been upgraded. Let us know should you need further assistance.