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I am at the end of my trial and am finding the 5g service pretty disappointing. I have tried multiple positions in my apartment, currently I am settled with it next to the sliding glass doors of my apartment, which is 9 floors up and has no buildings next to it as I am next to a train line - completely unobstructed essentially.
Anyway, I can't get it to maintain a 5g signal. I restart the modem and it gets a full 5g signal, then some time after that it drops to orange 4g (full signal) and never goes back to green. Even for 4g the speeds are often very poor at all hours of the day (right now I'm on 10MB download on wired ethernet). If I restart it it will go back up to proper speeds on 5g
This happens when there is no sun on the modem, and there is no heat source nearby.
We'd like to raise this to our Tech team to run further test on the network and perform further troubleshooting.
Shoot me a PM with your TPG username or customer ID number.
BasilDV
I have the same issue.
I've tried following the troubleshooting steps in https://support.tpg.com.au/troubleshooting-5g-home-broadband-no-connection
I get 4 bars for the signal lights. They turn green for a few minutes and then become orange. The internet connection doesn't work.
Hi @tomh,
I responded to your initial post located here.
Let us help see what causing issues with the service and get to the bottom of this, could you send us a PM with your details to better understand the connection.
How to send a PM?
Regards,
I have the same issue.
I've tried following the troubleshooting steps in https://support.tpg.com.au/troubleshooting-5g-home-broadband-no-connection
I get 4 bars for the signal lights. They turn green for a few minutes and then become orange. The internet connection doesn't work.
Unfortunately after trying another modem, there is no improvement on this issue. I'd estimate i get the speed I'm paying or about1% of the time. I've never reached the theoretical maximum (and I have a speed test running every 5 minutes on a rpi3), and on average I get about 10mb/s. I've tried every part of the apartment, I've connected every device via switched ethernet. I restart the modem routinely. The network clearly just not ready in this area, no wonder other providers don't sell here.
I would appreciate going down to the lower tier, to save a measly $5 (and probably still not reach the advertised speed), and I would appreciate a further 1 month trial period to account for the time I've wasted on this.
Do you mean you want to get the Home Wireless Broadband instead?
If yes, please shoot me a PM with your preferred time and best number to be contacted for us to arrange a call from our Plan change team.
BasilDV
No, I mean going down from premium (lol) to regular 5g and seeing if that's worth it with this current modem. Your wireless top speed is only 20mb/s, so even the best I can hope for is not that great.
Is it possible to do this via email or messaging?
Our team needs to speak to the account holder in order to process the changes.
BasilDV
I'll try to arrange something later when I can speak on the phone. In the meantime can you tell me what the notice period is to cancel my 5g contract please?
The information is available here: Service Description and Terms – 5G Home Broadband
BasilDV