ASUS DSL-AC68U on ADSL2+ Dropping Out + Slow Speeds

[tristar8]

 Hi all, I've got an ASUS DSL-AC68U on TPG ADSL2+. When I first got it I was having lots of issues with connection dropouts and speeds and some how got it working...

After a recent (accidental) firmware update it's now as bad as it was before... I have tried downgrading firmware but still no joy. 

I'm wondering if there are VPC(?!!) or PPPoE/ advanced settings that I need to fiddle with to get it working.

Details below:

Firmware version: :3.0.0.4.384_21128
DSL Firmware Version: 1.0.4.6
DSL Driver Version: FwVer:5.5.2.10_A_A60901 HwVer:T14.F7_0.2

[Anonymous]

Hi @tristar8,

Welcome to TPG Community!

We have located the account using your community details and we were able to check the status of your service.

The connection appears to be stable and we are not detecting any fault on the line or network at the moment.

If you are connecting your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.
 
Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
 
Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

How to test your wireless connection using a Speedtest App

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.

[tristar8]

intI've turned off wifi and plugged in a LAN cable and it's currently running at 0.08 Mbps!!!!! I have tried a different modem - which is also an ASUS DSL-AC68U modem. I think it's a config issue with the modem as opposed to a problem with the line.

Will PM as have to get this fixed !!

[Anonymous]

Thanks for the additional details @tristar8.

I would like to arrange a call from one of our Technicians for further test and investigation.

PM me your best contact number and preferred time today.

In case you need a reference: How do I private message (PM) in the community

Regards

[Anonymous]

Hi @tristar8,

Thanks for sending me your details. Please be advised that a Technician is scheduled to call you between 5-5:30PM Sydney time.

Make sure to answer the call and let us know how it will go.

Cheers!

[Anonymous]

Hi @tristar8,
 

We've seen that you have been in contact with one of our Technicians and advised your service connection status. Another call is scheduled on Monday, same time for additional troubleshooting.

Tell us should you require further assistance.

Cheers!