Am I on the latest Modem firmware and will it make a difference?

[JimmyJ]

Hi there.

Just wondering if i am on the latest firmware for the Archer VR1600v V1, and will it make any difference?

I didn't get the speed bump i was recently offered and I get more dropouts than I did before the offer was made. I assume something changed on the service, just not what i expected.

People have mentioned that there may be restrictions on the modem - can't see it in settings myself though.

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n 

Hardware Version:Archer VR1600v v1 00000000

Thanks,

James

[Riezl]

Hi @JimmyJ, we can confirm that your modem has the latest firmware. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[JimmyJ]

Hi there and thanks for the message.

I've been on the phone with your support guys for the last two days. They are still working on it.

James

[BasilDV]

Thank you for the update @JimmyJ

Let us know if you need further assistance.

BasilDV

[JimmyJ]

So it has been weeks and the people I spoke to initially can't seem to solve the speed boost problem and passed it onto the engineers two weeks ago.

Still no change to speed.

[Riezl]

Hi @JimmyJ, please send us a PM with your TPG account details so we can further assist you. We will wait for your PM. Thank you.