Analog phone not working with Fritzbox 7590

[raptor2521]

Hi,

My Huawei that came with FTTB plan was dying so I replaced it with Frizbox 7590 after reading a few posts from Whirlpool forum that the device is compatible with my current plan. All is set up and working except for my analog phone. I tried both FON1 and 2 port but just couldn't get the phone to ring or receive any calls. I'm also getting a OCA0188 message. The status under my home phone services also says "plan changed". Not sure if this has anything to do with the issue I'm getting?

Has anyone experienced this issue before?

Thanks,

James.

[Ahra_G]

Hi @raptor2521, 

We'd like to check the status of your connection. Any chance you can provide us with your Customer ID or username via private message in order for us to assist you accordingly? 

Regards,

Ahra_G