Answering the phone disconnects my Internet

[sms2019]

Hi,

Everytime I answer a phone call my internet connection gets disconnected. Does anyone have a suggestion how to fix this problem or should I call TPG directly?

Thanks

[BasilDV]

Hi @sms2019 

Thanks for raising this with us.

We've tested the line and was not able to detect any fault within the external wiring, but there's a possible filtering issue.

If both modem and handset is connected to a splitter/filter, then try to use another splitter/filter.

You may need to try another handset or phone cable to rule out a possible device issue.

If you have multiple wall sockets, then connect both modem and handset separately without a splitter/filter, then try to perform a test call to check if the internet will drop out.

Let us know how it goes.

BasilDv