Based on our records, it appears that a router replacement is currently being processed. From what I can tell, you reported that the router is no longer working due to no power.
We'll keep an eye on the progress of the router replacement.
Yes, Will, the modem died yesterday morning! Strange - no power light, no activity. But the WPS (?) light comes on, so power is being received.
I guess that's one way to get updated firmware (I hope). Though inconvenient loss of internet.