Battery power needed to connect

[Parka]

I turned off power of NBN and when I turned on after few hours power light turns to green but can't connect to internet. Does battery power light needs to come on as well? Shouldn't main power be enough to connect to NBN?

[Ahra_G]

Hi @Parka, 

I've managed to locate your account using your Community details and can confirm that your internet is now working.

Here's a guide on how to set up your NBN FTTP service: NBN Fibre To The Premise (NBN FTTP) Setup Guide

Should this not be the case, kindly confirm if I have checked out the correct account by sending your Customer ID or username via private message. 

Regards,

Ahra_