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Hi @Ndquyen1239,
We can have our Tech Team to assist you in checking the connection status. You may also check out this article: 5G Home Broadband - Troubleshooting Speed issues
PM us with your TPG account details if the issue persists.
Thanks!
Ahra_G
Hi @Ndquyen1239
We regret to read that you've decided to terminate the service.
We'd like to raise this with our Accounts team in order to discuss the process.
Kindly send us a PM with your account details.
BasilDV