Cancel 5G broadband plan

[Ndquyen1239]

Hi,

I’ve just set up my 5G modem. However, i’d like to return it and revert back to my old plan. Internet connection is very slow and not worth the effort.

Thanks

[Ahra_G]

Hi @Ndquyen1239, 

We can have our Tech Team to assist you in checking the connection status. You may also check out this article: 5G Home Broadband - Troubleshooting Speed issues

PM us with your TPG account details if the issue persists. 

Thanks! 

Ahra_G

[Ndquyen1239]

Hi,

I just want to cancel this and change back to my old plan. I was advised that if i’m not happy with this I can always cancel anytime. Please don’t have your tech call me since I won’t me at home during business hour and answer their questions about the connection or resetting the modem

Can I please have this plan cancel?

[BasilDV]

Hi @Ndquyen1239

We regret to read that you've decided to terminate the service.

We'd like to raise this with our Accounts team in order to discuss the process.

Kindly send us a PM with your account details.

BasilDV