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Cannot access to the internet.

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n3s4nt
Level 2
Is there any technical problem around Gloucester rd , Hurstville NSW 2220 ?
1 ACCEPTED SOLUTION

Accepted Solutions
jack5
Level 3

Thank you, The issue was resolved satisfactorily.

View solution in original post

13 REPLIES 13
Riezl
Moderator

Hi @n3s4nt,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

jack5
Level 3
I'm in Bexley, NBN has been down since Sunday 8th, Just after the big downpour, when can we expect it to come back online?
Shane
Moderator

Hi @jack5,

 

Welcome to the community !

 

We'd love to help see what causing issue with the service and get to the bottom of this. To better understand the situation, PM us your account details (Username/Customer ID) together with the address on file.

 

In case yo need a reference: How do I private message (PM) in the community

 

Cheers!

jack5
Level 3

Hello has this issue been resolved??

Shane
Moderator

Hi @jack5,

 

Thanks for sending me your details. Based on the latest case progress, the known issue affecting NBN network in the area is still in progress. We raised this to our Technical Team for further handling and investigation. Updates will be provided via SMS or Phone call when it becomes available.

 

We apologise for any inconvenience.

 

Cheers!

 

jack5
Level 3

My Issue has not been resolved, I haven't heard anything since Tuesday Man Sad

Riezl
Moderator

Thanks for getting back to us, @jack5.

 

We'd like to make sure that the equipment are properly connected. Are you able to double check by following this set up guide : NBN Fibre to the Curb (FTTC) Setup Guide ?

 

We'll wait for your response. Thank you.

jack5
Level 3

it is still not working

jack5
Level 3

HELLO I STILL HAVEN'T HEARD ANYTHING YET WHAT IS HAPPENING???? Man Frustrated