Welcome to the community !
We'd love to help see what causing issue with the service and get to the bottom of this. To better understand the situation, PM us your account details (Username/Customer ID) together with the address on file.
In case yo need a reference: How do I private message (PM) in the community
Thanks for sending me your details. Based on the latest case progress, the known issue affecting NBN network in the area is still in progress. We raised this to our Technical Team for further handling and investigation. Updates will be provided via SMS or Phone call when it becomes available.
We apologise for any inconvenience.