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Cannot access to the internet.

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Level 2
Is there any technical problem around Gloucester rd , Hurstville NSW 2220 ?
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Accepted Solutions
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Level 3

Thank you, The issue was resolved satisfactorily.

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13 REPLIES 13
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Moderator

Hi @n3s4nt,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Level 3
I'm in Bexley, NBN has been down since Sunday 8th, Just after the big downpour, when can we expect it to come back online?
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Moderator

Hi @jack5,

 

Welcome to the community !

 

We'd love to help see what causing issue with the service and get to the bottom of this. To better understand the situation, PM us your account details (Username/Customer ID) together with the address on file.

 

In case yo need a reference: How do I private message (PM) in the community

 

Cheers!

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Level 3

Hello has this issue been resolved??

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Moderator

Hi @jack5,

 

Thanks for sending me your details. Based on the latest case progress, the known issue affecting NBN network in the area is still in progress. We raised this to our Technical Team for further handling and investigation. Updates will be provided via SMS or Phone call when it becomes available.

 

We apologise for any inconvenience.

 

Cheers!

 

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Level 3

My Issue has not been resolved, I haven't heard anything since Tuesday Man Sad

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Moderator

Thanks for getting back to us, @jack5.

 

We'd like to make sure that the equipment are properly connected. Are you able to double check by following this set up guide : NBN Fibre to the Curb (FTTC) Setup Guide ?

 

We'll wait for your response. Thank you.

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Level 3

it is still not working

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Level 3

HELLO I STILL HAVEN'T HEARD ANYTHING YET WHAT IS HAPPENING???? Man Frustrated