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Hi @radek , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi - can I also please get the firmware upgrade for the HG659?
I have version: V100R001C216B111
The firmware update request has been forwarded and will be applied by tomorrow.
Let us know if you need further assistance.
The update has not yet been applied.
We'll make a follow up with our Technical Team and revert to you once an update is received, @matzo70.
Hi @matzo70 , we can see that the modem's firmware has been upgraded. Let us know should you need further assistance. Cheers!