Hi guys,
Following the instructions provided by Google, I tried to connect my new Google Nest router (via ethernet cable) to Ariss CM8200 Modem (NBN) to set up a mesh network.
Once connected the next step is to open Google Home app on phone and use prompts to connect Google Nest router (and then the two points) to the newly created Wi Fi network. However, the nest router does not connect to network using these instructions.
Google support said I needed to connect Google Nest to TP Link Archer VR 1600V version 1:1 Router first and then connect to Ariss CM8200 Modem. This did not solve the problem-it still won’t connect. Google assured me the Google Nest equipment was functioning as it should and I needed to talk to my ISP (TPG).
TPG talked me through multiple Internet settings adjustments for the TP Link router but no solution was found.
The whole exercise has taken more than 8 hours. I know the issue can only be resolved by TPG but they’re now telling me I need to go back to Google – so around, around we go.
I saw a previous post asking exactly the same question from a guy using exactly the same equipment. The ‘answer’ from the TPG moderator made no sense. I was wondering whether anyone else has experienced the same issues and found a solution.
If you have, I’d appreciate you sharing the secret.
Cheers,
Glenn
