Hi @pjn53 ,
Welcome to the community!
Is iPad the only devices having issues accessing Netflix or Foxtel? What about other devices? Also what troubleshooting have you done?
We recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@pjn53 wrote:
Why can't I connect to Netflix or Foxtel on my iPad since switching to NBN?
