Thanks for raising this with us.
We checked the account and it shows that it is currently expired due to payment issues.
Please settle the bill first in order for the service to work and for us to run further tests with your service.
We can confirm that the payment has been processed.
It shows that the modem/router is currently stable and working within specification.
If you are still experiencing the drop outs, kindly send me a PM with your preferred time and best number to be contacted for real time testing.
We apologise for the inconvenience.
Our Engineers have been in touch and booked an NBN technician visit to check your service in order to resolve this once and for all.
Further updates will be provided via SMS or phone call as soon as it becomes available.