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Consistent dropouts and slow loading

Level 2

We moved into Melton and have had experienced a huge increase in dropouts and buffering despite having a modem extender (NBN box is in a bedroom)

Any advice would be great


Hi @Brangela,


Welcome to TPG Community!


We have located the account using your community details. We have checked the status of your connection and it shows stable for more than 2 days now.


We are suspecting a possible wireless drop outs issue and if you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:


Easy Steps to Improve Wi-Fi Connection In Your Home

Wi-Fi troubleshooting steps - No Internet/Connection

Wireless Channel on your modem - what is it and why should I change it?

How to test your wireless connection using a Speedtest App


If the issue persists, we can try to check if the connection is dropping out on a device connected via ethernet cable to isolate the issue and we can have a technical specialist contact you for assistance, just PM us your contact details.


To send a PM, please refer to this link: How do I private message (PM) in the community