DNS Server not responding

[StaceyD12]

Hi,

Is there an outage? Have had issues since 15/04/21.

Stacey

[BasilDV]

Hi @StaceyD12

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

They've guided you with the troubleshooting and reset the modem/router that resolved the issue.

If you need further assistance, please let us know.

BasilDV

[StaceyD12]

Hi it was fixed yesterday evening but it went down again at 945 last night. Am still having issues, very unstable.
Stacey

[Ahra_G]

Hi @StaceyD12,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

Remote tests showed that your connection has been stable for almost 24hrs now. 
 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app. 

Regards,

Ahra_G