DSL-AX82U setup

[67duff]

Hi,
I am having trouble connecting this router. I have NBN fttp. It says ‘the network cable is unplugged’ even though it is plugged into the WAN port.

[david64]

Hi @67duff . You have to configure WAN type as ethernet WAN.

From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab.

Select WAN. It is probably set to DSL.

WAN Connection Type is PPPoE.

[67duff]

Hi David,
The WAN type is set to WAN. Dual WAN is also disabled with the Primary WAN set to WAN. Is still says Disconnected

[david64]

@67duff . Is the Asus replacing a working router or is it a new install?

On the FTTP box, is the Optical light green?
Are you using the UNI-D port specified in the message from TPG?

What colour is the light on the UNI-D port being used?

You're using ethernet cable from WAN port to FTTP box?

[67duff]

Hi David,

The ASUS is replacing a working router, Netgear R7000.
The FTTP box light is green.
I’m using UNI-D port 2, same as with previous router.
UNI-D port 2 light is orange.
Ethernet cable from UNI-D port 2 to blue WAN port on the router

[67duff]

Don’t know if this helps but it no longer says ‘the network cable is unplugged‘. Instead it now says ‘disconnected’. This changed when I disabled Dual WAN

[david64]

@67duff . I mentioned the WAN type because another user had the problem of cable disconnected because they had specified WAN type=DSL on HFC.

Maybe check System Log, General Log tab.

Other than that, I can't help.

[67duff]

Hi David,
Attached is a pic of the System Log. Thanks for your help all the same. I appreciate it. This has been frustrating

[david64]

@67duff . Log says it is waiting for PADO packet from NBN. Because it thinks cable is not connected.

You have disabled Dual WAN and set Primary WAN to WAN (ethernet).

Did that setting carry over to the WAN - Internet connection screen where you set WAN Type?

Maybe a factory reset and reconfigure.

[67duff]

Hi David,
The WAN settings do look to have travelled across.
What seems strange to me is the router internet light is red. When I unplug the Ethernet, from the WAN port, the light disappears. Also the Internet Status shows ‘disconnected’ when plugged in and ‘the network cable is unplugged’ when I take it out. It knows it’s there…