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No internet connection

Level 2

Hello team,


We faced an issue of no internet connection in our place (south brisbane). The modem looks alright but sometimes the wifi light is on-and-off. But even when the wifi light on the modem is fully on, we still couldn't connect to the internet. It started from 03/07/204 afternoon till now. Could we get assistance to fix it?

Thank you so much!



Community Manager

Hi @Carolll-240705,


We'll check out what's going on with your internet connection. Are you able to send me a private message?


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