Each equipment has their own unique serial/MAC address and there's a possibility that it may not work even after changing it.
Recent update on your account indicated that there's a fault lodged and a tech visit is set on Wednesday, 16 February 2022 between 8:00 AM - 12:00 PM.
You may reply to the SMS sent by our Engineering team for any further queries or concern you have.
My NBN modem has died after a storm came through last night.
I have another NBN modem which powers up but doesn’t connect.
Can I register that MAC address, or do I need a new modem sent out?
Hi @ChrisWalsh, If the modem is deemed faulty and needs to be replaced, we simply send out a new one.
Updating the serial number/MAC will not resolve the type of issue that you have at the moment.
Are you able to update the serial and/or Mac to match the replacement?
Since you have a NBN HFC service, you have 2 types of equipment: One is the NBN NTD and the other is the modem/router.
The serial number/MAC address cannot be updated/modified as they are unique and assigned for each equipment.
Recent update on the lodged fault showed that the job has been completed today; remote tests also showed that your internet is now working.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support