Dead modem

[ML9]

I lodged a fault yesterday... tp-link model Archer VT1600v modem is dead; not exactly sure when cos we've been in and out of the house frequently! Have used different power points to make sure it's not a power point issue; no lights at all on the modem... no internet, no wiki, no land line! Please advise. Resolution needed urgently!

[BasilDV · Accepted solution]

Hi @ML9 

Welcome to the Community!

We were able to locate your account using your community details and understand that our Team have requested a replacement for your device.

Once shipped, it may take 1 to 2 working days within Metro and 2 to 5 working days outside Metro area.

Further updates will be given as soon as it becomes available.

BasilDV