Disconnect wifi

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Level 1a
Today your staff installed nbn into my house but when he finished nbn, I couldn’t use my old wifi. Afterward I don’t know how to setup the nbn internet. So that I don’t have any wifi can use at home.
1 REPLY 1
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Moderator

Hi @Ausfuspec 

 

Welcome to TPG Community!

 

We failed to locate your account using your community details to check on what type of NBN technology you have.

 

Once the NBN is installed and activated, the old WiFi will be disconnected, since the one that will be used is the new modem that we provided you.

 

We've created some articles that will guide you on how to set up your new NBN service.

Here are the links:

NBN Fibre to the Curb (FTTC) Setup Guide

NBN FTTN/FTTB Setup - General Setup

NBN Fixed Wireless Setup - General Setup

NBN FTTP Setup - General Setup

NBN HFC Setup - General Setup

 

Should you require further assistance, please let us know.

 

BasilDV