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Double Nat Issue on Archer VR1600v

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Level 1c

Hi Basil

 

I don't have any other NBN Modem. Please request a test modem

 

Thanks

 

Max

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Moderator

Hi @maxiveni,

 

The request has been forwarded and will be shipped to the address that we have on file.

 

Further updates will be given as soon as it becomes available.

 

BasilDV

Moderator

Hi @maxiveni,

 

The test modem request will not push through as the case will be raised to our Engineering team for further investigation.

 

Further updates will be given as soon as it becomes available.

 

BasilDV

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Moz Level 1b
Level 1b

Hi @maxiveni,

 

I am on TPG with NBN and have the same issue. I raised a case with Ubisoft and they advised they cant help me because I am behind a double NAT. The issue started about 2 weeks ago. Before that I had no issues with ubisoft service.

 

My setup is NBN router->Tp-link Archer router. Tracert shows my 192.168.1.1 going to TPG's router on 10.20.21.123 then out. Thinking I need to move from TPG as I am not in contract.

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Moderator

Hi @Moz

 

The IP 10.20.xxx.xxx , although allocated in private IP space is not behind NAT. It is a loopback IP address on our end.

 

You have a public IP address. The only NAT configuration is on the modem, which is normal. You may configure the port forwarding on the modem for the ports used by the game.

 

BasilDV