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Hello, wifi on my router is dead, both 2.4Ghz and 5 Ghz, the lights are off, and when I try to make changes in the router admin page it shows error 9805.
It's not even a week since I received it.):
Is my router faulty? can I get a replacement?
I've tried
* restart
* hard reset
non seem to work.
Firmware Version:
0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n
Hardware Version:
Archer VR1600v v2 00000000
Hi @roycai42
Thank you for the update.
All troubleshooting has been exhausted, however, the WiFi of the modem/router is still not working.
This proves that the device is faulty.
We'll raise this to our Logistics team to send out a replacement modem/router. It will be shipped to the address on the account.
If you have a preferred shipping address, please send it via PM.
Once you receive the replacement device, you need to return the faulty modem/router to us to avoid any unnecessary fee.
BasilDV
Hi @roycai42
Welcome to the Community!
The firmware of your modem is the latest one.
Have you tried to press the WLAN or WiFi button on your modem/router?
If no, please try it first and let us know how it goes.
BasilDV
Hi BasilDV I've tried your suggestion, I've tried pressing the wifi button, it did not seem to fix the problem.
Hi @roycai42
Thank you for the update.
All troubleshooting has been exhausted, however, the WiFi of the modem/router is still not working.
This proves that the device is faulty.
We'll raise this to our Logistics team to send out a replacement modem/router. It will be shipped to the address on the account.
If you have a preferred shipping address, please send it via PM.
Once you receive the replacement device, you need to return the faulty modem/router to us to avoid any unnecessary fee.
BasilDV
Hi! As title proposes, I get the blunder code while experiencing snappy set-up and set-up both 2.4 and 5ghz associations (I am on BT broadband). The 5Ghz association gets set-up, in any case, the 2Ghz proceeds to not work When at that point going to Remote and choosing 2.4ghz - in the event that I endeavor to roll out any improvements and spare - I get the blunder additionally notwithstanding, I can make adjustments to the 5ghz with no issues. For the love of everything Christmas, it would be ideal if you help!