FTTP and ORBI

[onemadgooner]

Has anyone succesfully set up FTTP and an ORBI Mesh system ?

My friend had an ORBI set up previously and working but they upgraded to FTTP and the TPG tech would not set it up with their modem and made them use their own and its grossly inadequate for their house. (doesnt reach the ends of the house)

They tried calling support and they are extremely useless and will not help unless it their own router (told them to leave them as soon as they can because this is pathetic support and they are well known for it)

Ive seen this link here - How to set up Netgear Orbi RBK50 for nbn FTTP | TPG Support

but it does not mention VLAN but some forum posts mention that this needs to be set up, anyone with an ORBI and FTTP set up can advise what they have because TPG support were useless and would not help ?? 

[david64]

Hi @onemadgooner . FTTP does not use VLAN ID so you need to Disable it in Orbi.

Go to Advanced, Advanced Setup, VLAN/Bridge Settings.

Disable VLAN. Apply.

[onemadgooner]

Yep, tried that, even reset and set up Orbi as new

no VLAN, followed the steps to the T in the docs/link - How to set up Netgear Orbi RBK50 for nbn FTTP | TPG Support

tried  username and username@tpg.com.au

Password is correct (because they confirmed on the phone to TPG "support" before they said nothing else we can do to help you, go call Netgear)

It Still sits and shows "No internet"....waitied 5 mins with each change (Does it need to sit connected to box on the wall for more than 10mins or so to replicate??)

[david64]

@onemadgooner . What is the colour of the lights on FTTP box? Power, Optical and Alarm should be green (or orange/yellow).

Which UNI-D port are you using? TPG email says which one but usually D1.

Try VLAN ID 2; see what happens.

Use this exact string as password instead of your own password: noPassword

Select ADVANCED > Advanced Setup > Router/AP Mode. Check that Orbi is in Router mode.

[onemadgooner]

HI David, thanks again for trying to help 

What is the colour of the lights on FTTP box? Power, Optical and Alarm should be green (or orange/yellow).

Power and Optical is green, INI-D 1 is orange  (same on working and non working)

Which UNI-D port are you using? TPG email says which one but usually D1.

Its D1, we have never removed/moved the cable from when set up, definatley D1

Try VLAN ID 2; see what happens.

You mean VLAN ID2 and Priority = 0 

Use this exact string as password instead of your own password: noPassword

Ok Will try that, (also do we need the @TPG.com.au after or just the Username, seen several posts that say use @TPG but they were a couple of years old  (tried both but not with these changes you mention)

Select ADVANCED > Advanced Setup > Router/AP Mode. Check that Orbi is in Router mode.

Yes definatley Router mode, AP was tried and we stuffed the Orbi and couldnt get back into admin console so ended up doing a reset and setting up again

also, We have IP address "get dynamically from ISP", DNS = Get Automatically and Router MAC set as  default

I did find this (TPG's own docs) that state to set the DNS to something specific?? - TPG Broadband Settings | TPG Support