Faulty 5G

[deepan86]

My 5G is not working since few days. Everytime TPG executive calls and says they are monitoring at their end but nothing happens. And claims they will call next day to solve problem. Please note we are not free to take calls everyday. Solve the problem without passing the ball.
Internet not working since last night and the speed coming is a joke.

[BasilDV]

Hi @deepan86

We'd like to check on this further and see what we can do to resolve this once and for all.

Kindly send us a private message with your account details.

BasilDV

[deepan86]

Hi Basil,

I have sent messages many times and multiple times i have received calls but without any solution. Every-time they either ask to wait or call back other time or ask for laptop where they would ask to do something which is of no use. Please get the solution or atleast change the modem and check. Please check the speed it seems like a joke 0.5 mbps

[deepan86]

Hi Basil,

I have sent messages many times and multiple times i have received calls but without any solution. Every-time they either ask to wait or call back other time or ask for laptop where they would ask to do something which is of no use. Please get the solution or atleast change the modem and check. Please check the speed it seems like a joke 0.5 mbps

[Ahra_G]

Hi @deepan86, what's the best time to call you today? 

[deepan86]

Free after 5:30-6pm today

[Ahra_G]

Hi @deepan86, we realised that you have already agreed to switch back to NBN. Feel free to let us know if there's anything we can assist you with. Thanks! -Ahra_G