Firmware Upgrade

[cesarsmuradas1]

Hi there, could I please ask for my modem to be upgraded with the latest firmware?

Product type: HG659

Device ID: 00E0FC-J3N8W17322005106

Hardware version:  VER.B

Software version: V100R001C216B112

[BasilDV]

Hi @cesarsmuradas1

Welcome to the Community!

For us to process your request, please send me a PM with your TPG username or customer ID number.

BasilDV

[cesarsmuradas1]

Hi Basil,

I have sent you an PM.

Rgds

Cesar

[Anonymous]

Hi @cesarsmuradas1,

I sent you a private message in response from your message to my colleague.

I was able to locate the account and requested a firmware upgrade for the modem/router.

Upgrade may take 1-2 working days, this will be done remotely. Let me know should you require further assistance.

Regards,

Hi Basil,

I have sent you an PM.

Rgds

Cesar

[Anonymous]

Hi @cesarsmuradas1,

The modem/router's firmware has been updated, let me know should you require further assistance.

Regards,

Hi Basil,

I have sent you an PM.

Rgds

Cesar