Firmware Upgrade

cesarsmuradas1
Level 2
Hi there, could I please ask for my modem to be upgraded with the latest firmware?
 
Product type: HG659
Device ID: 00E0FC-J3N8W17322005106
Hardware version:  VER.B
Software version: V100R001C216B112
4 REPLIES 4
BasilDV
Moderator

Hi @cesarsmuradas1

 

Welcome to the Community!

 

For us to process your request, please send me a PM with your TPG username or customer ID number.

 

BasilDV

cesarsmuradas1
Level 2

Hi Basil,

 

I have sent you an PM.

 

Rgds

 

Cesar

Shane
Moderator

Hi @cesarsmuradas1,

 

I sent you a private message in response from your message to my colleague.

 

I was able to locate the account and requested a firmware upgrade for the modem/router.

 

Upgrade may take 1-2 working days, this will be done remotely. Let me know should you require further assistance.

 

Regards,

 

 

Hi Basil,

 

I have sent you an PM.

 

Rgds

 

Cesar

Shane
Moderator

Hi @cesarsmuradas1,

 

The modem/router's firmware has been updated, let me know should you require further assistance.

 

Regards,

 

 

Hi Basil,

 

I have sent you an PM.

 

Rgds

 

Cesar