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Hi @probimanandhar, TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. Please be advised that your initial billing cycle hasn't started yet and will only commence once your NBN service is installed and activated.
After 48 hours of no intermet you should have gone with some another company.
I will be going with another company if they don't fix the problem they did.
We'd like to help get to the bottom of this @keithjones6400.
We'll be waiting for your account details via private message.
Thank you.
-Ahra_G