TPG Community

Ask, answer and talk about our products

HG 658

Al Level 1b
Level 1b

Is the HG 658 mosem up to date and  should it need an update?

8 REPLIES 8
Moderator

Hi @Al

 

I've now consulted this with our Engineering team. 

 

If there's a newer version of the firmware we'll also request it to ensure that your modem is update. 

 

Feedback will be provided once becomes available. 

 

Regards, 

Highlighted
Community Manager

Hi @Al,

Welcome to the community!

As per our call I have organise a TP Link VR1660v to be delivered to you next week.

I will SMS you on Monday with the tracking number to monitor the delivery of the modem.

You might find this article helpful on how to check the delivery status of your delivery.

Cheers

 

Al Level 1b
Level 1b

Many thanks, I look forward to it.

I will be in touch when set up. Hope it is problem solved!

Al Level 1b
Level 1b

Hi Manuel

No tracking number yet

Moderator

Hi @Al

 

I have sent the consignment number via private message. Kindly check your inbox. 

 

Cheers! 

Al Level 1b
Level 1b

Many thanks for the fast reply

Moderator

You're very welcome, @Al! Please feel free to let us know should you require further assistance. 

Al Level 1b
Level 1b

Hi

Modem arrived, is connected and after a wait of about 2 hours got internet connection.

Download speed around 11mps so al seems fine.

Thanks 

 

Al