HG659 Dropping Out

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Level 1a

Hello,

 

I have a HG 659 router and an Arris NBN modem. Since we had this connected (3 months), the HG 659 drops out at least a dozen times a day. I powercycle and the signal is restored. All lights on the modem remain green, but the "internet" and "wan" lights on the router go out when the dropouts happen.

 

It's incredibly frustrating, and I'd love a solution.

5 REPLIES 5
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Moderator

Hi Muzzle,

Have you tried to powercycle the NBN box?.

There is also a possible issue on the service. Could you tried to contact Technical support?

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Level 1a

Hi luisc,

 

I haven't tried powercycling the NBN modem, I will try that.

 

I can't get in touch with technical support, they're always busy. 

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Moderator

Due to Covid-19 We are expecting delays on the reply.

Please check the power adaptor for the modem HG569 must be 12Vdc 2A

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Moderator

I have noticed some users are connecting the TPG HG659 with the old ADSL power adaptor 12VDC 1A!!

The device will run fine for few months or years damaging the modem and creating drops on the service.

The correct power adaptor 12VDC 2A

 

After that, You can tried with at spare modem or loan one. Just ask to TPG technical support for more assistance

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Level 1a

Hi,

 

It is definitely a 2A power supply.

 

Thanks