My modem does not connect all of my devices simultaneously.
if this a modem issue that can be resolved by updating?
here is my modem details
Hi @hdiddy, this is possibly a wireless related issue.
We have tried to locate the account using your community details and the information you have provided via private message, but we were unable to find an active one.
Please PM us your TPG customer ID, username or the home phone number so we can pull up the right account.
We'll wait for your message. Thank you.
Hi @hdiddy, thanks for providing the details via PM.
We have arranged a technical specialist to contact you before 3PM QLD time to address this concern.
If there's a need to upgrade the modem's firmware, you will be advised.
Let us know should you have a preferred contact number and time.
Feel free to message us should you require further assistance. Thank you.