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HG659 firmware upgrade

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Level 2

I currently have firmware V100R001C216B111. Can you please upgrade my modem from your end or send me a link to the latest firmware.

8 REPLIES
Moderator

Hi @mariazito,

 

Welcome to TPG Community!

 

We'll request for your modem firmware to be upgraded remotely. Updates will be given once done.

 

Kind regards,

BasilDV

Moderator

Hi @mariazito,

 

Good news! The firmware of your modem has been updated.

 

Should you require further assistance, please let us know.

 

Cheers!

BasilDV

Highlighted
Level 2

Thanks very much BasilDV.

Level 1b

 

My modem does not connect all of my devices simultaneously.

 if this a modem issue that can be resolved by updating?

 here is my modem details

Product type:
HG659
Device ID:
00E0FC-J3N8W17A16903631
Hardware version:
VER.B
Software version:
V100R001C216B012
 
Can I also have my modem updated?
Moderator

Hi @hdiddy, this is possibly a wireless related issue.

 

We have tried to locate the account using your community details and the information you have provided via private message, but we were unable to find an active one.

 

Please PM us your TPG customer ID, username or the home phone number so we can pull up the right account.

 

We'll wait for your message. Thank you.

Moderator

Hi @hdiddy, thanks for providing the details via PM.

 

We have arranged a technical specialist to contact you before 3PM QLD time to address this concern.

 

If there's a need to upgrade the modem's firmware, you will be advised.

 

Let us know should you have a preferred contact number and time.

 

Feel free to message us should you require further assistance. Thank you.

Level 1b
Please contact me on my mobile number at anytime

Thank you
Moderator

Thank you, @hdiddy. We have already advised our Technical Team.