So my moden has recently started loosing 2.4G. It comes back when I boot.
5.6 G is OK
Has happend about 3 times in this week. Never had such issue before.
I have a feeling that it is a matter of time before 2.4G is dead.
Looking at this forum and googling...I can see others too had similar issues and needed a new modem.
FW version V100R001C216B113
Thanks for raising your concern to us.
You actually have the latest firmware version of the modem. We can possibly try changing some of the wireless settings of the modem and see if that would do the trick.
Have you performed any troubleshooting though? Such as changing wireless channels? We can also probably try and do a factory reset and see if that will do the trick.
I would also recommend having a read on this article:
Should the above steps did not provide any improvement, we'll have our Technical Team to contact and assist you further. Just let us know of your most convenient time to receive a call so we can organise a contact to be made.
We're glad to hear that! Keeping our fingers crossed that the issue has been fully resolved with the new modem.
We have responded to your PM as well.
If you still need further assistance from us, don't hesitate to leave us a message.