Welcome to the community!
I was able to locate your account using your community details and sent request to push the firmware of your modem/router.
I'll provide you the updates tomorrow once it is upgraded. Tell me should you require further assistance.
Could I also please get a firmware update? Details are as follows:
Welcome to TPG Community!
We have requested for a firmware upgrade from our Technical Team. We'll advise you once it is completed.
Should you require any further assistance, please let us know.