How do I upgrade firmware on Huawei HG659

[BasilDV]

Hi @quanqian,

Welcome to TPG Community!

We've raised this with our Network engineers to update your modem firmware.

We'll provide updates once available.

Cheers!

BasilDV

[BasilDV]

Hi @quanqian,

Great news! The firmware of your modem has been updated.

Should you require further assistance, please let us know.

Cheers!

BasilDV

[dannyd102]

Hi, 

Can i get my firmware upgraded too, as my 5G WIFI is not working at all?

Product type:

HG659

Device ID:

00E0FC-J3N8W16A19002109

Hardware version:

VER.B

Software version:

V100R001C216B013

Thanks,

Daniel

[BasilDV]

Hi @dannyd102,

Welcome to TPG Community!

Your request has been forwarded to our Network Engineers and will provide you update once done.

Kind regards,

BasilDV

[BasilDV]

Hi @dannyd102,

We would like to inform you that the firmware of your modem has been upgraded to the latest one.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[dannyd102]

Hi BasilDV,

It seems that my modem firmware is still the same.

Could you please have a look again?

Product type:HG659Device ID:00E0FC-J3N8W16A19002109Hardware version:VER.BSoftware version:V100R001C216B013

[BasilDV]

Hi @dannyd102,

We were advised that your modem has the latest firmware version.

If you are experiencing issues with your 5G WiFi connection, you may need to run some troubleshooting. You may refer to this link for some tips on how to change the wireless settings.

Your last option is to reset the modem back to its default setting. However, doing this will erase the configuration that you saved on it.

If it's still not working, please let us know or contact our Tech team directly on 13 14 23 (Option 2 + 2).

Kind regards,

BasilDV

[nait_69]

Would also like my firmware updated.

Why is this not an availble feature and must be pushed out to your users?

[Anonymous]

Hi @nait_69,

Welcome to the community!

I was able to locate your account using your community details and I'll have your modem/router's firmware updated. Updates will be provided within 24hrs.
 

We've optimized the firmware of our supplied modem/router for security purposes and in order to update the firmware, it must be manually updated in our system.

Would also like my firmware updated.

Why is this not an availble feature and must be pushed out to your users?

[Anonymous]

Hi @nait_69,

We have confirmed that your modem/router's firmware is up to date. Let us know should you require further assistance.

Cheers!