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How do I upgrade firmware on Huawei HG659

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paul
Level 2
Level 2
‎22-08-2019 09:50 PM

Hi

 

I rang tech support today regarding the wifi component as my laptops can see the 5ghz but not the 2.4. My phone can see the 5ghz but my galaxy tab can now not see any even though i can connect to my neighbours wifi using 2.4ghz. i asked about upgrade firmware but was given the run around regarding my router and was trying to be sold another one. Can you please also do a firmware upgrade on mine.

 

Cheers

Paul

 

Regards

Paul

 

 

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Anonymous
Not applicable
‎22-08-2019 11:00 PM

Hi @paul

 

Welcome to the community!

 

We'd love to help check your modem/router's firmware to better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:


How do I private message (PM) in the community

 

Regards,

 

 

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zawyani
Level 2
Level 2
‎03-09-2019 05:50 AM

Hi

 

Followig my router info:

 

Is it an old firmware to be updated ?

Product type :

HG659
Hardware version :   VER.B
Software version :   V100R001C69B019
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Riezl
Moderator Moderator
Moderator
‎03-09-2019 10:09 AM

Hi @zawyani, is this a TPG supplied modem?

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captainpersia
Level 2
Level 2
‎20-10-2019 02:59 PM

Hello,

 

Can you please push the latest firmware to my modem?

 

HG659
Device ID:
00E0FC-J3N8W16811003932
Hardware version:
VER.B
Software version:
V100R001C216B011
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BasilDV
Moderator Moderator
Moderator
‎20-10-2019 03:18 PM

Hi @captainpersia,

 

Welcome to TPG Community!

 

We've raised your request to update the firmware of your modem.

 

Updates will be given as soon as it becomes available.

 

Regards,

BasilDV

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Ahra_G
Moderator Moderator
Moderator
‎22-10-2019 04:24 PM

Hi @captainpersia, 

 

Your modem's firmware has been successfully updated.

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

 

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53peterp
Level 2
Level 2
‎03-11-2019 10:32 AM

Hi admin

 I would also like to get a firmware update please

the version currently running is V100R001C216B111

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Riezl
Moderator Moderator
Moderator
‎03-11-2019 11:52 AM

Hi @53peterp, we have located the account using your community details. We have already requested a firmware upgrade and we'll let you know once done.

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Riezl
Moderator Moderator
Moderator
‎04-11-2019 11:06 AM

Hi @53peterp, your modem's firmware has been updated. Let us know if we can be of further assistance. Thank you.

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