Well, another upset customer here.
Not only the new modem does not offer the settings backup option, but it does not offer it despite that being the main reason I asked to be sent a new modem and agreed to 6-month contract and a 10 bucks delivery fee. The settings backup option was literaly the reason I wanted that new modem and it must have been clear to the support person who called me regarding my phone not working, wanting to factory-reset the modem remotely in an effort to fix that issue. Since I have so many settings in there that it is a half of my day spent setting everything up again, I said I was not happy to do that and then potentially do that again on a new modem if a replacement was needed and that I'd really like to have a modem that has the backup option available anyway, so would it be possible to send me such a modem please? I was told that yes, with those above mentioned conditions. For the backup feature I was happy to agree to both. And now I have a modem that does all the same things the just replaced one did and no backup option, also same as the original modem. And I found that out after I set everything up. Very upset... ! :-(
I'm working through some technical issues with a TPG rep around the phone lag.
He wants to hard reset the modem, which I was fine with until I discovered there's no way to perform a backup!
I'll now have to redo:
* SSIDs (both frequencies + guest network)
* IP settings (I like using a private class A range to make things easier)
* DHCP reservations
* Things I haven't thought of, but will find out the hard way eventually.
Removing the backup function from the core FW seems like a really odd decision from TPG, and it's one I can't understand. Every router I've ever owned has this functionality.
TPG, it's time for you to re-think this.
These idiots at TPG have also provided crippled TpLink modems to new internode customers, my neighbour just signed up with Internode, received a crippled TpLink archer without backup settings, without Telephone settings visible, and without CWMP settings visible. What possessed TPG to turn internode into another crappy ISP?
Thanks for dropping by!
We'd like to inform you that TPG and Internode are 2 different companies. We recommend that you direct your modem inquiry to your respective ISP for proper assistance.