Huawei PSE-211 alternative?

[real]

The power light has gone out on my Huawei PSE-211 and the diag light is flashing red, which is never a good sign.

TPG want to spend 4 days processing a $10 payment for shipping, before they then think about sending a replacement, which could take another 3 days. 

Like many other people, we're working from home, we have kids at home trying to school work and we need our netflix. 

Anyway, we can't afford to wait a week so i'm looking to get a replacement locally, does anyone know where or what i can get as an alternative?

Also, could it be a line fault, rather than a fault with the box?

Why tpg can't just add the cost of shipping to our monthly bill is beyond me. You'd think they'd know we're good for $10 having been a customer of theirs for nearly 10 years, .

[luisc]

Hi real

Can I get your CID or username? So I can check into your account.

You can PM those details

Thanks

[luisc]

Hi,

Have you checked the lights of the power injector?

My records shows that you have contacted technical support team. We will update you the next step to do.

Thanks

[real]

Is the pse211 a reciever? Is there an injector in the basement?

I had assumed this was the only device 

[luisc]

Your service is UBE FTTB, the PSE is a power injector to TPG equipment that is located at the basement.

https://www.tpg.com.au/support/fttb-modem-wiring

[real]

Ok, so the confusion is that i stated that i had no power light on the pse211, then you asked if i had checked the power light on the injector.

So, the pse is the injector, the receiver is in the basement, as i suspected.

Like is said, it has no power light.