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Hi @Nadeemmalik , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
A Case Manager has received your concern. We'll chase this with our Provisioning Team on Monday as they are closed on weekends.
I'll get in touch with you for any updates available.