Hi @paulfetterplace,
Welcome to TPG Community!
We've edited your post as it contains your personal mobile number which may be used to compromise your account.
We were able to pull up the account using your community details and understand that you were able to speak with our Mobile technical team. The case has been escalated to our Mobile engineers for further investigation and they'll be in touch with you once an update is available.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
