Incorrect router sent

rs7
Level 2
Level 2

Hi,

I paid for a VX420-G2v for my new NBN installation but was sent a VR500v.

All the customer representatives I have been in contact with have the call drop on me and have not been able to provide me with a solution.

 

Is there anyone who can solve this issue?

Thanks,

Rey

3 REPLIES 3
Aubrey
Moderator

Welcome to TPG Community @rs7!

 

Please send your account details like username or customer ID via private message so we can look into this order.

 

Thanks! 

rs7
Level 2
Level 2

Hi Aubrey,

 

There is no private message button on your profile.

 

 

Aubrey
Moderator

@rs7 Could you try again, please?