Incorrect router sent

[rs7]

Hi,

I paid for a VX420-G2v for my new NBN installation but was sent a VR500v.

All the customer representatives I have been in contact with have the call drop on me and have not been able to provide me with a solution.

Is there anyone who can solve this issue?

Thanks,

Rey

[Aubrey]

Welcome to TPG Community @rs7!

Please send your account details like username or customer ID via private message so we can look into this order.

Thanks! 

[rs7]

Hi Aubrey,

There is no private message button on your profile.

[Aubrey]

@rs7 Could you try again, please?